Returns

FittaMamma Maternity Activewear Returns policy

We understand that with online purchasing, you may occasionally want to return or exchange items that are not suitable or don’t fit correctly.  We are happy to replace or refund  unworn, unwashed items returned to us in perfect condition within 21 days of receipt of order with proof of purchase. If you decide to exchange an item for a different size, colour or style there is no charge for postage and packing.

Please ensure the labels are still attached and the item is returned in the original bag (there is no need to return any gift wrapping or tissue paper!) This does not affect your statutory rights.

It is very important that when you return an item, you include the ‘Returns’ section of the order confirmation details sent with your package.  We will provide all the return details with your clothes for you to enclose with the packaging when you post the items back to us.

How to return an item

  1. Click on this link and follow the instructions to print your tracked returns label https://www.royalmail.com/track-my-return/pick-a-retailer/-/F
  2. Complete the returns section of your order confirmation and enclose it with your returned item(s).  If you have any comments or queries please note them clearly – it will be read by a person, not a computer!
  3. Take your parcel(s) to your nearest post office. Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.
  4. If you are returning an item from outside the UK unfortunately we are unable to offer a free returns service. Please use the returns label enclosed with your package and post the item back to this address:  FittaMamma
    PO Box 386
    Burgess Hill
    West Sussex, UK
    RH15 5DE
  5. If you are posting the package from outside the UK and are required to complete a Customs Document, please indicate on the form that the package is  ‘Returned goods’ or ‘Other’ and NOT a ‘Gift’.  (‘Gifts’ are subject to duty which will be charged)

We aim to process replacement items and refunds within 48 working hours.   Please note that free P&P on orders over £125 will be automatically adjusted on your refund if the order value falls below the qualifying amount.  There is no charge for return postage on exchange items, an adjustment of £3 towards return postage will be made against any refunds.

If you would like us to help you choose something else or to give advice on sizing, just email us at support@fittamamma.com or phone 01444 876 900 between 9am – 6pm weekdays, 10.00 – 4.00 on weekends.  If our support desk is busy do leave a message and we will return your call.