FittaMamma Maternity Activewear Returns Policy UK

Is your activewear not quite right?

We are happy to replace or refund your purchase but please make sure it is unworn, unwashed and returned to us in perfect condition with the swing ticket still attached. We accept returns up to 45 days of receipt of order with proof of purchase.   Items received back at our warehouse are quarantined, steamed and returned to stock –  any returns  worn or damaged will be sent back  to you and no refund will be made – sorry!

Want to exchange?

If you decide to exchange an item for a different size, colour or style there’s no charge for postage and packing.  Login to your customer account and let us know what items you would like to exchange - if the replacement is less expensive, we’ll refund the difference and if its an upgrade you can pay the extra here.   P&P  is FREE when we send out your exchange items.

Make sure you include the paperwork!

Please log on to your Customer Account and download the ‘Returns’ document and make sure you include this with your package.  

Here’s the return address

Post to FittaMamma @ PressPlay, Unit 7 Zone A, Chelmsford Road Industrial Estate, Great Dunmow, Essex, CM6 1HD

Take your parcel to your nearest post office. When sending a return, the parcel is your responsibility until it reaches us so make sure you retain proof of postage.  Return postage costs are the responsibility of the customer.

Refunds

We aim to process replacement items within 48 working hours of receipt.  Refunds are processed weekly and may take up to 14 days to show up on your account.   Please note:  if your original order qualified for free P&P your refund will be automatically adjusted if you are returning part of your order and the revised order value no longer reaches the qualifying amount.

Need help?

If you  have a query, or would like us to help you choose something else or to give advice on sizing, just email us at support@fittamamma.com and our Customer Service Team will be happy to help 😊

FittaMamma Maternity Activewear Returns Policy International

Need to complete a Customs Document?

If you are required to complete a Customs Document, please indicate on the form that the package is ‘Returned goods’ or ‘Other’ and NOT a ‘Gift’.  (‘Gifts’ are subject to duty which will be charged)

Here’s the return address

Post to FittaMamma @ PressPlay, Unit 7 Zone A, Chelmsford Road Industrial Estate, Great Dunmow, Essex, CM6 1HD United Kingdom or download an address label from your account.

When sending a return, the parcel is your responsibility until it reaches us so make sure you retain proof of postage.  Return postage costs are the responsibility of the customer.

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